This Privacy Policy explains how Oak and Row collects and uses your personal information. (“Personal Information” is information that identifies you or that can reasonably be linked to information that identifies you.) This Privacy Policy applies when you visit our website. Your privacy is important to us. 

By using this website and our services, you are agreeing to the terms of this Privacy Policy and, as applicable, our Terms and Conditions. Please read this Privacy Policy carefully.

INFORMATION WE COLLECT

We collect two types of information regarding our Visitors and Users:

Un-identified and non-identifiable information pertaining to a Visitor or un-identified User, which may be made available to us, or collected automatically via his/her use of the services (“Non-personal Information”). Such Non-personal Information does not enable us to identify the Visitor or User from whom it was collected. The Non-personal Information collected by us mainly consists of technical and aggregated usage information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heat maps and scrolls, non-identifying information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.

Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details (e.g., email address or phone number), billing details (name, physical billing address, payment method and transaction details), details regarding a browsing or usage session (IP address, Geo-location and/or device unique identifier), details regarding connected third-party accounts (such as the email or username for a connected PayPal account), scanned identification documents provided to us (such as an ID card, driver’s license, passport or official company registration documents), correspondences (including those made through or uploaded to our services), and any other Personal Information provided to us by Visitors and/or Users through their access to and/or use of our products or services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the product or Services we offer) is deemed and treated by us as Personal Information, as long as such connection or linkage exists.

HOW INFORMATION IS COLLECTED

We collect information through your use of our website, products and services. In other words, when you are visiting or using our website to buy our products or services, including when you browse the website or register a user account, edit your user information and content, and/or download and use any of our products or services, we are aware of it, and may gather, collect and record such uses, sessions and related information, either independently or with the help of third-party services, including through the use of “cookies” and other tracking technologies.

We also collect information you provide us voluntarily. For example, we collect the Personal Information you provide us when you register or purchase our products or services; when you sign in to our to site for our products or services; when you place purchases and/or register domain names; when you submit or upload such Personal Information as you use any of our products or services; and/or when you contact us directly. 

WHY INFORMATION IS COLLECTED

• To fulfill orders and to communicate with you
• To further develop, customize and improve our products or services, based on Visitors’ and Users’ common or personal preferences, experiences and difficulties
• To provide our Users with ongoing customer assistance and technical support
• To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages
• To facilitate, sponsor and offer certain events and promotions, contests, determine participants’ eligibility, monitor performance, contact winners and grant prizes and benefits
• To comply with any applicable laws and regulations

THIRD-PARTY SHARING

We may share Non-personal and Personal Information of our visitors and users with various third parties, including certain service providers, law enforcement officials and application developers.

We do not sell, rent, trade or otherwise transfer any personal information to any third party without your express permission (unless obliged to do so under applicable laws or by order of the competent authorities) except as set out in this Privacy Policy.

We need to provide certain information to third parties who assist us in providing our products and services and developing our markets. The information may be shared solely in accordance with this policy. For example, you may be directed to PayPal to pay for our products. You should consult the privacy policies of PayPal before accepting or using their services or the services of any other third party that may be linked to our website or services.

CHILDREN’S INFORMATION

It is important to provide added protection for children online, and we encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity.

We do not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that we have in our database the personally-identifiable information of a child under the age of 13, please contact us immediately (using the “Contact” page) and we will use our best efforts to promptly remove such information from our records. 

REQUEST FOR INFORMATION

You may ask us at any time what Personally Identifiable information about you we are processing and we will respond as soon as possible, subject to any legal restrictions. For security purposes, you may only make your request by sending us a signed document and verifying your identity with a valid driver’s license, passport or other official proof of identity. 

If you do have a user account with us, you may update or correct your information by amending your profile entries in the My Oak & Row Account Dashboard.

RETENTION

We will retain your information for as long as is necessary to provide the services or products we have agreed to provide, to carry out any of the purposes set out in this Privacy Policy, and to comply with applicable legislation and any applicable orders of regulatory bodies or courts.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in order to reflect changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this website and by other means as appropriate. By continuing to use this website after these changes are posted, you agree to the revised policy.

CONTACT US

If you have any questions about our Privacy Policy, please feel free to contact us by email at info@oakandrow.com.